Recent heavy rains and flooding events in Dubai may have left your car looking less than stellar. Fear not! Getting the paperwork you need to get your vehicle repaired is now a breeze, thanks to a recent update from Dubai Police.

Previously, obtaining a “To Whom It May Concern” certificate, a document often required by insurance companies for flood-damaged car repairs, involved a mandatory visit to the police station for an inspection. This meant navigating traffic, waiting in lines, and coordinating a time that fit your busy schedule.

Thankfully, Dubai Police have heard your woes and streamlined the process, making it entirely online! This resident-friendly update saves you valuable time and hassle.

Here’s How to Get Your Flood Damage Certificate Online:

1. Visit the Dubai Police Website: Head over to the official Dubai Police website (https://www.dubaipolice.gov.ae/). The user-friendly interface is available in both English and Arabic. 
2. Navigate to the “Services” Section: Once on the homepage, locate the “Services” section. This section will likely be prominently displayed, as it provides residents with easy access to various police services. 
3. Find the “Certificate Package Service”: Within the “Services” section, you’ll find a variety of options. Look for the service titled “Certificate Package Service” or something similar. Clicking on this option will take you to the next step. 
4. Choose the “To Whom It May Concern” Service (Natural Disasters): Here’s where you specify the exact type of certificate you need. Select the option labelled “‘To Whom It May Concern’ service for natural disasters.” This clearly indicates to the system that the damage to your car resulted from the recent flooding. 
5. Upload Photos of Your Flood-Damaged Vehicle: This is where clear photographic evidence comes into play. The system will prompt you to upload photos showcasing the damage sustained by your car. Be sure to capture images from various angles, clearly depicting the extent of the flood damage. The better the quality and detail of the photos, the smoother the process will be. 
6. Relax and Wait for Your Certificate: Once you’ve submitted your application and uploaded the photos, you can take a breather! Dubai Police will review your request and, if everything is in order, you’ll receive your electronic certificate within 1-2 business days. 
7. Receive Your Electronic Certificate (for a Fee): The electronic certificate will be sent directly to your email address. There is a processing fee of Dh95 associated with this service, a small price to pay for the convenience and time saved. 

Benefits of the Online System:

• Convenience: Skip the long lines and police station visits. Complete the entire process from the comfort of your home or office.
• Time-Saving: No more waiting in queues or scheduling appointments. The online system makes obtaining your certificate quick and efficient.
• Transparency: The process is clear and straightforward. You’ll know exactly what documents are required and what to expect.
• Accessibility: The Dubai Police website is accessible 24/7, allowing you to submit your application at your own convenience.
• Reduced Paperwork: The online system helps minimize paper usage, contributing to a more environmentally friendly process.

Important Note for Residents in Other Emirates:

While Dubai offers this convenient online option, residents in other emirates may have different procedures for obtaining flood damage certificates. Here are a couple of examples:

• Abu Dhabi: Residents of Abu Dhabi should visit their local police traffic departments in Abu Dhabi city, Al Ain, or Al Dhafra to obtain similar certificates.

It’s always best to check with your local police authorities for the most up-to-date information on obtaining flood damage certificates in your specific emirate.

Additional Tips for Dubai Residents:

• Gather Information Beforehand: Before starting the online application process, have all the necessary information readily available, such as your car registration details and insurance policy information. This will streamline the process and avoid any delays.
• Take High-Quality Photos: Ensure you capture clear and detailed photos of the flood damage. Good lighting and multiple angles are key. The clearer the photos, the easier it will be for Dubai Police to assess the damage.
• Review Application Before Submitting: Once you’ve completed the application and uploaded the photos, take a moment to review everything for accuracy. Double-checking ensures there are no errors or missing information that could cause delays.

By following these steps and tips, obtaining a flood damage certificate for your car in Dubai should now be a quick and stress-free experience. This resident-friendly initiative by Dubai Police demonstrates their commitment to providing efficient and convenient services to the community.